JetBlue BlueHouse Boston review: Inside the new lounge

ZACH GRIFF
Editorial Disclosure

The opinions expressed are the author’s alone. Content is not reviewed or endorsed by an entity.

At long last, JetBlue Airways’ biggest and nicest airport lounge is open for business.

BlueHouse Boston, the name for JetBlue’s latest airport hideaway, sits in Terminal C near Gate C25 at Boston Logan International Airport (BOS). This outpost becomes the second JetBlue lounge in the network, joining the BlueHouse at John F. Kennedy International Airport (JFK).

The airline that spent years dismissing lounges is now all-in on lounges and on premium travel more broadly.

The opening lands as JetBlue prepares to launch BlueFirst (its domestic first-class product), expands its lie-flat Mint network, and tries to convince travelers to pick up its recently upgraded $499-a-year premium credit card. All in the name of finally returning to profitability.

Boston is one of JetBlue’s strongest (and most contested) markets, and this lounge is the airline’s latest play for the premium travelers who fly there.

So how does it stack up? Here’s a full look inside before it opens on Aug. 27.

JetBlue BlueHouse Boston location

You’ll find the BlueHouse in Boston across from Gate C25.

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JetBlue built out a new space for the lounge, down the same corridor as the Chase Sapphire Lounge.

The entrance is easy to spot. Look for the gold-trimmed doorway along the blue wall lined with Boston-themed historical paintings.

All of JetBlue’s Boston gates are connected airside, so you can visit without reclearing security.

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The lounge is open daily from 5 a.m. until 10 p.m.

Unlike JFK, the reception desk sits inside the lounge rather than at the door. That means some travelers will wander into the lobby to ask whether they qualify. Hopefully it doesn’t turn into a chokepoint.

JetBlue BlueHouse Boston access

Access rules are identical at JFK and Boston — and for the first time, they now include domestic Mint customers.

BlueHouse access has historically been exclusive and expensive by design, to keep the lounges from filling up. Opening the doors to domestic Mint flyers is a bold move, but in reality, JetBlue didn’t have much choice.

ZACH GRIFF

American, Delta, and United all admit their domestic lie-flat passengers to a departure lounge.

One exception: the new Mint Base fare, which starts rolling out in the coming weeks. Mint Base won’t include lounge access or seat assignments, and it carries higher change and cancellation fees.

The following travelers have complimentary access to BlueHouse:

  • Mosaic 4 members + 1 complimentary guest
  • JetBlue Premier Card + 1 complimentary guest
  • All Mint customers (guests cost $39 each)

JetBlue also sells one-time passes for access to BlueHouse:

  • Mosaic 1 and Mosaic 2 members: $79 per person
  • Mosaic 3 members: $59 per person
  • JetBlue Plus Card and JetBlue Business Card: $79 per person

You must be flying on a confirmed same-day flight in a Blue fare or above to be admitted to the lounge. (All base tickets are excluded.) Lounge entry is also limited to three hours before departure.

JetBlue keeps teasing an annual membership, but it didn’t come up on my preview tour.

JetBlue BlueHouse Boston layout

BlueHouse Boston is a stunner. It feels on-brand for both the airline and the city.

ZACH GRIFF

The entrance area is residential and homey, just like at JFK. The peephole in the blue door even works — look through it, and you’ll find a mural of Paul Revere sitting atop a now-retired JetBlue Embraer E190.

Past the door, you’ll pass a JustAsk customer service desk before stepping into the main lounge.

The 12,000-square-foot space splits into two large rooms, and JetBlue partitioned them well enough that the lounge still feels private.

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The rectangular bar anchors the first room and is the eye-catcher, with plenty of barstools if you’re looking to mingle. Couches, armchairs, and dining nooks fill in around it.

ZACH GRIFF

My two favorite spots are the dugout and the library workspace.

The dugout is a nod to New England sports. JetBlue partners with most of the major local teams, so it commissioned a working replica of Fenway Park’s Green Monster and stocked the area with memorabilia from the rest.

At first glance, I assumed the library was modeled on one of Boston’s famed universities. The airline told me the inspiration was actually the Boston Public Library. Either way, it’s a great place to knock out some work.

The second room holds the main dining area with a long coworking table down the center and the buffet in back. The rooms on either side offer two-tops, four-tops, and banquette-style seating.

JetBlue did a phenomenal job making the space feel built for Boston. There’s New England inspiration everywhere you look.

Two of my favorites include the miniature Dunkin’ store and the caricature of the aviation industry’s most prolific Bostonian (who also happens to be JetBlue’s president), Marty St. George, dressed in a baseball uniform.

But as the father of a 2-year-old, the piece I’m still thinking about is the custom airport mural above the buffet, complete with JetBlue aircraft. My daughter will love it.

My one knock on the layout: there aren’t any windows or natural light. It doesn’t feel dark or drab inside, but don’t come expecting tarmac views.

JetBlue BlueHouse Boston amenities

BlueHouse Boston doesn’t match the amenity list at the nearby Chase Sapphire Lounge, but it covers the basics — and then some.

 

Power outlets, USB-A, and USB-C ports sit at nearly every seat, and the Wi-Fi was fast throughout.

ZACH GRIFF

There’s one set of gender-specific restrooms (two stalls and two urinals in the men’s room) plus two single-use restrooms. There are no showers.

There are also five semi-private phone booths designed to close off with drapes, but the drapes have been permanently locked open.

You’ll find JetBlue’s signature BlueHouse photo booth in the corner of the main lounging area. Avgeeks will call this one an upgrade over JFK’s, since you take your photo while sitting on a retired jumpseat.

JetBlue BlueHouse Boston dining

The other big improvement over JFK: BlueHouse Boston has a kitchen for preparing fresh meals.

There’s no à la carte ordering, but the buffet leans into New England staples like North Shore roast beef sliders and crab and shrimp rolls. I visited during breakfast and went for the mango smoothie and fresh fruit bowl. Avocado toast, Belgian waffles, and breakfast sandwiches rounded out the spread.

Two self-serve snack and beverage stations flank the lounge — one next to the buffet and another back by the bar. Both have Eversys coffee machines, soft drinks, and water fountains.

The station by the buffet also hides a speakeasy-style candy bar, with five dispensers of rotating selections from Madeleine’s Candy Shop. You should definitely open that cupboard before your flight.

ZACH GRIFF

I appreciated the packaged snacks, too. When I’m running short on time, grabbing something you can stuff in your bag beats nothing.

JetBlue says it can accommodate dietary restrictions. Just ask a server about halal, kosher, or gluten-free options.

In terms of drinks, JetBlue teamed up with Boston bar Equal Measure for a selection of cocktails. I particularly enjoyed the Mint 2 Be spritz.

New England beers sourced from The Publick House, and coffee and matcha drinks (yes, matcha) are served at the bar in partnership with George Howell Coffee.

JetBlue BlueHouse Boston bottom line

JetBlue nailed BlueHouse Boston.

The lounge feels distinctly like the airline and the city — no small feat in an era when so many airline lounges look like carbon copies of one another.

ZACH GRIFF

I like that JetBlue is opening the doors to more Mint travelers, but it remains to be seen how much busier its lounges get as a result.

Either way, this space is worth a visit if you have access. Dare I say it’s worth buying a day pass if you’re facing a long layover — it’s one of the nicest lounges at Logan.

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